AIDUA (Artificial Intelligence Device Use Acceptance)
Modifié le 18/12/2025 à 09h00
This, 34 items, scale aims to explain customers’ willingness to accept AI device use in service encounters.
It take into account sociual influence, hedonic motivation, anthropomorphism, performance expectancy, effort expectancy, emotion, willingness to accept the use of AI devices, objection to the use of AI devices.
Reference: Gursoy, D., Chi, O. H., Lu, L., & Nunkoo, R. (2019). Consumers acceptance of artificially intelligent (AI) device use in service delivery. International Journal of Information Management, 49, 157‑169. https://doi.org/10.1016/j.ijinfomgt.2019.03.008 https://www.sciencedirect.com/science/article/pii/S0268401219301690?casa_token=JI-l_R98WhQAAAAA:UVHvXzORFhGyY19NIgIdPZgXp6jn8o8pL4pR1UgB1hvIMsTUWqTPGLRvzUtq-lJirD6-N9mn_HrTqA
It take into account sociual influence, hedonic motivation, anthropomorphism, performance expectancy, effort expectancy, emotion, willingness to accept the use of AI devices, objection to the use of AI devices.
Reference: Gursoy, D., Chi, O. H., Lu, L., & Nunkoo, R. (2019). Consumers acceptance of artificially intelligent (AI) device use in service delivery. International Journal of Information Management, 49, 157‑169. https://doi.org/10.1016/j.ijinfomgt.2019.03.008 https://www.sciencedirect.com/science/article/pii/S0268401219301690?casa_token=JI-l_R98WhQAAAAA:UVHvXzORFhGyY19NIgIdPZgXp6jn8o8pL4pR1UgB1hvIMsTUWqTPGLRvzUtq-lJirD6-N9mn_HrTqA
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